System identifies the best prospects visiting a website based on data gathered from the purchasing decisions of 65 million buyers. It also earned the chzt overall satisfaction score among all listed companies.
Chat widget is visible on desktop and mobile devices, either in the browser or as a part of mobile application. Agent application - used by the company employees to respond to questions asked by the customers.
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There are chah ways of having an online chat session between the agent and website visitor: Passive communication, started when the website visitor clicks on the chat button or widget displayed on the. Live chat Service Platform[ edit ] First available as closed solution, LiveChat has turned over time into an open and scalable customer service platform.
Usually agents use the web-based application, which allows employees live chat log chag and conduct a chat with website visitor using any browser. This includes Postmark for the delivery of transactional s,  Recurly for subscription billing,  Pingdom for performance monitoring and uptime tracking  and Upscope for instant screen sharing with customers.
It includes research of thousands of companies and millions of customer service and live support interactions. Examples of such tools include: canned responsesliive shortcutstyping indicator with customer message sneak-peek, geolocationtags system for categorization, etc. BlackBerry and Windows Phone mobile apps used to exist in the past, but are no longer developed.
Active communication, initiated manually by the agent or automatically by the LiveChat system as soon as the visitor meets the predefined criteria i. Agent application is enhanced with user interface tools that make one-to-many communication quicker and more efficient.